Skip to main content
sign in
Username
Password
forgot?
Sign up
Share
help_outline
help
Pricing
Request Info
Please enable JavaScript on your web browser
menu
iRubric: Patient Complaint rubric
find rubric
Your browser does not support iframes.
edit
print
share
Copy to my rubrics
Bookmark
test run
assess...
delete
Do more...
Patient Complaint
Contract Negotiation Simulation
Students will create an interaction of a patient and hospital staff. The instructors will role play a patient complaint and an attempt on the part of hospital staff to resolve the complaint.
Rubric Code:
YX8A354
By
katjapucha
Ready to use
Public Rubric
Subject:
Communication
Type:
Assignment
Grade Levels:
Undergraduate, Graduate, Post Graduate
Your browser does not support iframes.
Desktop Mode
Mobile Mode
Basic complaint and resolution
Poor
1 pts
Fair
3 pts
Good
5 pts
Superior
7 pts
Define the Problem or Issue
Poor
Student/staff is unable to identify, comprehend, and articulate the problem or issue that leads to the negotiations on the matter. Student has some difficulty keeping up with the pace of the discussion.
Fair
Student/staff is reasonably able to identify, comprehend, and articulate the problem or issue that leads to negotiations on the matter. The students can keep up most of the time with the general pace of the discussions.
Good
Student/staff has a clear understanding of the problem or issue and is able to effectively identify and articulate the problem or issue for negotiations on the matter, keeping up with the general pace of the discussions.
Superior
Student/staff has a clear and unmistakable understanding of the issue and has a superior ability to articulate the problem or issue, and can effectively explain and clarify the issue for others. The student has no difficulty keeping up with the pace of the discussion.
Express the problem
Poor
Student/patient is unable to express the problem he/she has experienced in the hospital/clinic.
Fair
Student/patient is reasonably able to express the problem he/she has experienced in the hospital/clinic.
Good
Student/patient can effectively express the problem he/she has experienced in the hospital/clinic.
Superior
Student/patient clearly, instinctively, and effectively expresses the problem he/she has experienced in the hospital/clinic.
Negotiation Language
Poor
Students demonstrate language appropriate for resolving a patient complaint with many errors.
Fair
Students demonstrate language appropriate for resolving a patient complaint with a few errors.
Good
Student demonstrates language appropriate for resolving a patient complaint with 0-2 errors.
Superior
Student demonstrates language appropriate for resolving a patient complaint with no errors.
Keywords:
negotiation, complaint
Subjects:
Communication
(General)
Types:
Presentation
Assignment
Discuss this rubric
You may also be interested in:
More rubrics by this author
More Communication rubrics
More Presentation rubrics
Do more with this rubric:
Preview
Preview this rubric.
Edit
Modify this rubric.
Copy
Make a copy of this rubric and begin editing the copy.
Print
Show a printable version of this rubric.
Categorize
Add this rubric to multiple categories.
Bookmark
Bookmark this rubric for future reference.
Assess
Test run
Test this rubric or perform an ad-hoc assessment.
Grade
Build a gradebook to assess students.
Collaborate
Apply this rubric to any object and invite others to assess.
Share
Publish
Link, embed, and showcase your rubrics on your website.
Email
Email this rubric to a friend.
Discuss
Discuss this rubric with other members.
Do more with rubrics than ever imagined possible.
Only with iRubric
tm
.
Copyright © 2024
Reazon Systems, Inc.
All rights reserved.
n178
Your browser does not support iframes.
Your browser does not support iframes.
Your browser does not support iframes.