3 pts
2 pts
1 pts
I focus my attention on the speaker and don't think about anything else.
I do not anticipate what the speaker is going to say before he/she actually says it.
I wait until the speaker has finished to formulate my response.
I look the speaker in the eye, nod my head and smile, while listening, to show the speaker I'm interested.
I do not do other tasks while someone is talking to me.
I listen carefully to the speaker even when I disagree with what is being said.
When the speaker has finished, I summarize what he/she said to ensure I understood correctly.
I ask questions when I am not sure about something the speaker said.