0 pts
1 pts
2 pts
3 pts
4 pts
Acknowledges presence of others
Gains attention appropriately
Looking/Body Language
Waits her/his turn to talk / doesn't interrupt
Interrupts a conversation appropriately.
Greeting / small talk
Brings up a topic (question or comment).
Answering a Question
Speaks to others in a positive friendly way
Asks questions to gain information about the communication partner and maintain conversation
Stays on topic
Uses appropriate topic transitions
Appropriately ends a conversation before leaving.
Maintains eye contact and faces/looks at communication partner
Recognizes and interprets facial expressions, gestures, and body language
Uses appropriate facial expressions, gestures, and body language to communicate feelings and emotions
Respects others personal space
Uses and responds to politeness markers
Identify problems
Identify appropriate solution
Rates problem and reacts with appropriate response