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Business Email Assignment
Business Email Assignment
Students must write an email as if they are the customer service representative of a corporation answering a complaint from a customer.
Rubric Code:
V9C823
By
fpina25
Ready to use
Public Rubric
Subject:
Business
Type:
Assessment
Grade Levels:
9-12, Undergraduate
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Business Email Rubric
Unsatisfactory
(N/A)
Needs Improvement
(N/A)
Good
(N/A)
Excellent
(N/A)
Totals
(N/A)
Subject Line
Unsatisfactory
No Subject Line included with email.
Needs Improvement
Subject Line has errors - spelling, grammar, punctuation - and/or does not describe the message's content.
Good
Subject Line has no grammatical, spelling, or punctuation errors but does not accurately describe the message contents.
Excellent
Subject Line has no grammatical, spelling, or punctuation errors and accurately describes message contents.
Totals
Grammar & Spelling
Unsatisfactory
The message contains more than 4 errors in grammar, punctuation, and/or spelling and/or contains sentence fragments or run-on sentences.
Needs Improvement
The message contains 3 to 4 errors in grammar, punctuation, and/or spelling and/or most sentences are complete, well-constructed, and but not stated in business terms.
Good
The message contains 1 to 2 errors in grammar, punctuation, and/or spelling and/or all sentences are complete, well-constructed, and most are stated in business terms.
Excellent
The message contains no errors in grammar, punctuation, and/or spelling and/or all sentences are complete, well-constructed, and stated in business terms.
Totals
Ideas
Unsatisfactory
The email seemed to be a collection of unrelated sentences. It was very difficult to figure out what the letter was about.
Needs Improvement
Ideas were somewhat organized, but were not very clear. It took more than one reading to figure out what the letter was about.
Good
Ideas were expressed in a pretty clear manner, but the organization could have been better.
Excellent
Ideas were expressed in a clear and organized fashion. It was easy to figure out what the letter was about.
Totals
Formality
Unsatisfactory
There are four or more errors in formal word choice. This letter is rather informal for the audience.
Needs Improvement
There are three to four errors in formal word choice.
Good
Most of the word choice and sentence structure is formal. One or two errors in formal word choice.
Excellent
The letter is formal and appropriate for the audience.
Totals
Closing & Signature
Unsatisfactory
No complementary closing or signature included in the email.
Needs Improvement
Email contains complementary closing and partial signature with 2 or more items missing may include name, title company name, telephone number, mailing address or company email address.
Good
Email contains complementary closing and partial signature with only 1 item missing may - name, title company name, telephone number, mailing address or company email address.
Excellent
Email contains complementary closing and partial signature with all required items - name, title company name, telephone number, and mailing address or company email address.
Totals
Grand Total
Unsatisfactory
Needs Improvement
Good
Excellent
Totals
Subjects:
Business
English
Foreign Languages
Types:
Homework
Writing
Assessment
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