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iRubric: PROCESSING CHECK-IN PROCEDURE OF WALK-IN GUEST rubric

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PROCESSING CHECK-IN PROCEDURE OF WALK-IN GUEST Sequence of Service - Wine Service To be able to process check-in of walk-in guest following the standard procedures Rubric Code: TX4X297 By lynlyngp Draft Public Rubric Subject: Vocational Type: Assessment Grade Levels: (none)

Processing check-in procedure for walk-in guest
	Excellent Demonstrates all necessary skills accurately without assistance from instructor 5 pts	V. Good Demonstrates all necessary skills accurately with minimal assistance 4 pts	Good Demonstrates all necessary skills with minimal error; needs assistance of instructor 3 pts	Fair Demonstrates all necessary skills with some errors; needs assistance of instructor 2 pts	Poor Unacceptable performance/ lacks skills needed 1 pts
Greet the guest Greet the guest warmly using standard phraseologies	Excellent	V. Good	Good	Fair	Poor
Guest's information ask the guest's name and if the guest has reservation.	Excellent	V. Good	Good	Fair	Poor
Offer discounts and promotions Offer available discounts for the guest if any.	Excellent	V. Good	Good	Fair	Poor
Reconfirm guest's rate Repeat and confirm if the guest agrees with the rate you present	Excellent	V. Good	Good	Fair	Poor
Confirm identification of guest Ask for ID or passport (if foreign guest)	Excellent	V. Good	Good	Fair	Poor
Mode of payment Ask the guest's mode of payment and get necessary deposit. If guest is paying in cash and in foreign currency, convert to local currency. If paying with credit card, swipe credit card and ask guest to sign the charge slip	Excellent	V. Good	Good	Fair	Poor
Enter guest's information Input guest's information in the Fidelio System (or any system available)	Excellent	V. Good	Good	Fair	Poor
Issue Room Key Issue room key and other inclusions along with the items borrowed (ID, credit card, etc.)	Excellent	V. Good	Good	Fair	Poor
Bid guest goodbye Offer additional assistance and wish the guest a pleasant stay	Excellent	V. Good	Good	Fair	Poor