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Writing Business Letter Of Complaint 
Writing Business Letter
Write a properly formatted business letter of complaint. The letter must be specific, have correct address to where it is going, and clearly describe a legitimate complaint. The letter must include the six parts of a properly formatted business letter as described in the lesson. The heading, the inside address, the greeting, the body, the complimentary close, and the signature line.
Rubric Code: SX4XB48
By dfestentein
Ready to use
Public Rubric
Subject: Business  
Type: Assignment  
Grade Levels: 9-12

Powered by iRubric Business Letter Rubric
50 Points
  Excellent- (4)

4 pts

Good (3)

3 pts

Approaching Standard (2)

2 pts

Unsatisfactory (1)

1 pts

Teamwork

5 points
Excellent- (4)

Supports a constructive team climate by doing all of the following:
• Treats team members respectfully by being polite and constructive in communication.
• Uses positive vocal or written tone, facial expressions, and/or body language to convey a positive attitude about the team and its work.
• Motivates teammates by expressing confidence about the importance of the task and the team's ability to accomplish it.
• Provides assistance and/or encouragement to team members.
Good (3)

Supports a constructive team climate by doing all of the following:
• Treats team members respectfully by being polite and constructive in communication.
• Uses positive vocal or written tone, facial expressions, and/or body language to convey a positive attitude about the team and its work.
• Motivates teammates by expressing confidence about the importance of the task and the team's ability to accomplish it.
• Provides assistance and/or encouragement to team members.
Approaching Standard (2)

Supports a constructive team climate by doing all of the following:
• Treats team members respectfully by being polite and constructive in communication.
• Uses positive vocal or written tone, facial expressions, and/or body language to convey a positive attitude about the team and its work.
• Motivates teammates by expressing confidence about the importance of the task and the team's ability to accomplish it.
• Provides assistance and/or encouragement to team members.
Unsatisfactory (1)

Supports a constructive team climate by doing all of the following:
• Treats team members respectfully by being polite and constructive in communication.
• Uses positive vocal or written tone, facial expressions, and/or body language to convey a positive attitude about the team and its work.
• Motivates teammates by expressing confidence about the importance of the task and the team's ability to accomplish it.
• Provides assistance and/or encouragement to team members.
Format

5 points
Excellent- (4)

Format is correct, including the heading, date, inside address, greeting, body, complimentary close, and signature line.







5
Good (3)

One part of the format is incorrect-- including the heading, date, inside address, greeting, body, complimentary close, and signature line.
Approaching Standard (2)

Two parts of the format are incorrect-- including the heading, date, inside address, greeting, body, complimentary close, and signature line.
Unsatisfactory (1)

Several parts of the format are incorrect-- including the heading, date, inside address, greeting, body, complimentary close, and signature line.
Body (Content)

30 points
Excellent- (4)

Body includes a short introduction, at least one main paragraph and a conclusion. A clear idea is stated in the main paragraph and conveyed to the reader.
Good (3)

Missing one component from the following: Body includes the introductory passage, one body paragraph, and a conclusion. Clear idea is stated.
Approaching Standard (2)

Missing two components from the following: Body includes at least one complete paragraph. An attempt at a clear idea. Errors in word choice, vocabulary, and how ideas are conveyed.
Unsatisfactory (1)

Missing three or more components from the following: Body does not include any paragraphs; unclear or incomplete thoughts in letter.
Spelling, Punctuation, Grammar

10 points
Excellent- (4)

Spelling, punctuation and grammar are mostly correct or does not affect the clear understanding of the letter.
Good (3)

Spelling, punctuation and grammar are somewhat correct (3 major types of errors noted).
Approaching Standard (2)

Several errors with spelling, punctuation, and grammar (4-6 major types of errors).
Unsatisfactory (1)

Many errors in spelling, punctuation, and grammar.(Errors >7). Affects clear understanding.



Keywords:
  • Business Letter



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