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iRubric: Email Etiquette Assestment rubric

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Email Etiquette Assestment Email Etiquette Assestment Improve the agents’ level of email etiquette. Rubric Code: S245C59 By jdragseth Ready to use Public Rubric Subject: Health Type: Assessment Grade Levels: 9-12

Criteria Enter rubric description
	Excellent 4 pts	Good 3 pts	Fair 2 pts	Poor 1 pts
Basic Email structure Subject line Structure Salutation Content Signature	Excellent Agent successfully meets criteria.	Good Agent meets criteria with few mistakes.	Fair Agent partially meets criteria.	Poor Agent does not meet criteria.
Subject Lines Subject line needs to convey some message and must have meaning.	Excellent Agent successfully meets criteria.	Good Agent meets criteria with few mistakes.	Fair Agent partially meets criteria.	Poor Agent does not meet criteria.
Salutation- Structure Salutation is used to address the customer or client in professional manner.	Excellent Agent successfully meets criteria.	Good Agent meets criteria with few mistakes.	Fair Agent partially meets criteria.	Poor Agent does not meet criteria.
Opening of an Email It sets the pace of the email. The opening gives the recipient an idea of the email as well sets the tone.	Excellent Agent successfully meets criteria.	Good Agent meets criteria with few mistakes.	Fair Agent partially meets criteria.	Poor Agent does not meet criteria.
Tone of an Email Right choice of words and phrases depict a professional email.	Excellent Agent successfully meets criteria.	Good Agent meets criteria with few mistakes.	Fair Agent partially meets criteria.	Poor Agent does not meet criteria.
Format and Styling in Email writing Font- use Times New Roman, Calibri Or Arial Color- Use Black or blue Size- The ideal font size in Email is 11. Color- Use Black or blue. Abbreviations- Abbreviations can be used if they are absolutely necessary.	Excellent Agent successfully meets criteria.	Good Agent meets criteria with few mistakes.	Fair Agent partially meets criteria.	Poor Agent does not meet criteria.
Sentence Structure Avoids the usage of fragments. Conveys ideas logically.	Excellent Agent successfully meets criteria.	Good	Fair Agent partially meets criteria.	Poor
Punctuation Letters- begin the first letter of a statement in Caps Proper use of commas and periods. Question and exclamation marks are not used multiple times.	Excellent Agent successfully meets criteria.	Good Agent meets criteria with few mistakes.	Fair Agent partially meets criteria.	Poor Agent does not meet criteria.