iRubric: Complaint Letter rubric

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Complaint Letter Consumer Complaint Letter LETTER OF COMPLAINT REGARDING PRODUCT OR SERVICE Rubric Code: RXWW2XA By newport286 Ready to use Public Rubric Subject: Social Sciences Type: Project Grade Levels: 6-8

Business letter
	Outstanding 6 pts	Good 4 pts	Fair 2 pts	Poor 0 pts
Format	Outstanding All components of the Consumer Complaint letter are present and in the correct place.	Good One to two components of the Consumer Complaint letter are missing and /or formatted incorrectly.	Fair Three to four components of the Consumer Complaint letter are missing and/or formatted incorrectly.	Poor More than four components of the Consumer Complaint letter are missing and/ or formatted incorrectly.
Tone (Word Choice)	Outstanding Tone is professional, polite, respectful, and firm.	Good Tone is mostly professional but may not be firm or professional in some areas.	Fair Tone is too conversational or casual in several places.	Poor Tone is casual and conversational throughout the letter.
Organization	Outstanding Ideas are expressed clearly throughout the letter	Good Ideas are expressed in a fairly clear manner, but there may be confusion in some areas.	Fair Ideas are somewhat organized, but it takes more than one reading to determine the letter's purpose.	Poor The letter seems to be a collection of unrelated sentences. It is difficult to determine the letter's purpose.
Grammar, Punctuation and Spelling	Outstanding The writer makes no errors in capitalization, punctuation, or spelling.	Good The writer makes 1-2 errors in capitalization, punctuation, or spelling.	Fair The writer makes 3-4 errors in capitalization, punctuation, or spelling.	Poor The writer makes 5 or more errors in capitalization, punctuation, or spelling.