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iRubric: Complaint Letter rubric
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Complaint Letter
Consumer Complaint Letter
LETTER OF COMPLAINT REGARDING PRODUCT OR SERVICE
Rubric Code:
RXWW2XA
By
newport286
Ready to use
Public Rubric
Subject:
Social Sciences
Type:
Project
Grade Levels:
6-8
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Business letter
Outstanding
6 pts
Good
4 pts
Fair
2 pts
Poor
0 pts
Format
Outstanding
All components of the Consumer Complaint letter are present and in the correct place.
Good
One to two components of the Consumer Complaint letter are missing and /or formatted incorrectly.
Fair
Three to four components of the Consumer Complaint letter are missing and/or formatted incorrectly.
Poor
More than four components of the Consumer Complaint letter are missing and/ or formatted incorrectly.
Tone (Word Choice)
Outstanding
Tone is professional, polite, respectful, and firm.
Good
Tone is mostly professional but may not be firm or professional in some areas.
Fair
Tone is too conversational or casual in several places.
Poor
Tone is casual and conversational throughout the letter.
Organization
Outstanding
Ideas are expressed clearly throughout the letter
Good
Ideas are expressed in a fairly clear manner, but there may be confusion in some areas.
Fair
Ideas are somewhat organized, but it takes more than one reading to determine the letter's purpose.
Poor
The letter seems to be a collection of unrelated sentences. It is difficult to determine the letter's purpose.
Grammar, Punctuation and Spelling
Outstanding
The writer makes no errors in capitalization, punctuation, or spelling.
Good
The writer makes 1-2 errors in capitalization, punctuation, or spelling.
Fair
The writer makes 3-4 errors in capitalization, punctuation, or spelling.
Poor
The writer makes 5 or more errors in capitalization, punctuation, or spelling.
Subjects:
English
Social Sciences
Types:
Project
Writing
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