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iRubric: Customer Service Audit Report rubric
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Customer Service Audit Report
Elder Partner Fieldwork and Research Report v.2
Using your experience from a personal visit (with your group), material from your textbook, and other external resources (e.g. internet) your task is to conduct a customer service audit on an organization of your choice. Essentially, your group will look at what the organization does well to serve its customers and what it needs to do to improve the level of service it provides.
Rubric Code:
R7962A
By
MoniqueFinley
Draft
Public Rubric
Subject:
Business
Type:
Project
Grade Levels:
Undergraduate
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Desktop Mode
Mobile Mode
Paper component
Excellent
4 pts
Good
3 pts
Fair
2 pts
Poor
1 pts
Mark out of 4
(N/A)
Mark With Weighting
(N/A)
Introduction
Excellent
All elements were thoroughly addressed with a great deal of insight and research
Good
All of the elements were addressed some more thoroughly than others
Fair
This section addressed all the elements more or less but with limited thought
Poor
This sections was poorly done missing more than two of the five elements
Mark out of 4
/4
Mark With Weighting
/20
Part 1
Excellent
Covers all questions with a reasonable level of research as well as course/text reference. Shows a good level of insight in the section. Good level of clarity and cohesion in the answers.
Good
Covers all questions with minimal level of research and/or course/text reference. Shows a limited level of insight. Acceptable level of clarity and cohesion in the answers.
Fair
Covers all questions but doesn't apply the answers to the research and/or the text/course at an adequate level. Minimal level of clarity and cohesion in the answers.
Poor
Leaves out one or more questions and/or answers questions incompletely or without text/course reference. Minimal level of clarity and cohesion in the answers.
Mark out of 4
/4
Mark With Weighting
/12.5
Part II
Excellent
Covers all questions with a reasonable level of research as well as course/text reference. Shows a good level of insight in the section. Good level of clarity and cohesion in the answers.
Good
Covers all questions with minimal level of research and/or course/text reference. Shows a limited level of insight. Acceptable level of clarity and cohesion in the answers.
Fair
Covers all questions but doesn't apply the answers to the research and/or the text/course at an adequate level. Minimal level of clarity and cohesion in the answers.
Poor
Leaves out one or more questions and/or answers questions incompletely or without text/course reference. Minimal level of clarity and cohesion in the answers.
Mark out of 4
/4
Mark With Weighting
/12.5
Part III
Excellent
Covers all questions with a reasonable level of research as well as course/text reference. Shows a good level of insight in the section. Good level of clarity and cohesion in the answers.
Good
Covers all questions with minimal level of research and/or course/text reference. Shows a limited level of insight. Acceptable level of clarity and cohesion in the answers.
Fair
Covers all questions but doesn't apply the answers to the research and/or the text/course at an adequate level. Minimal level of clarity and cohesion in the answers.
Poor
Leaves out one or more questions and/or answers questions incompletely or without text/course reference. Minimal level of clarity and cohesion in the answers.
Mark out of 4
/4
Mark With Weighting
/12.5
Part IV
Excellent
Covers all questions with a reasonable level of research as well as course/text reference. Shows a good level of insight in the section. Good level of clarity and cohesion in the answers.
Good
Covers all questions with minimal level of research and/or course/text reference. Shows a limited level of insight. Acceptable level of clarity and cohesion in the answers.
Fair
Covers all questions but doesn't apply the answers to the research and/or the text/course at an adequate level. Minimal level of clarity and cohesion in the answers.
Poor
Leaves out one or more questions and/or answers questions incompletely or without text/course reference. Minimal level of clarity and cohesion in the answers.
Mark out of 4
/4
Mark With Weighting
/12.5
Conclusion
Excellent
Provided 3 recommendations and all of the recommendations were both realistic thoughtful
Good
Provided 3 recommendations and all of the recommendations were realistic and/or thoughtful
Fair
Provided 3 recommendations and most of the recommendations were somewhat realistic and/or thoughtful
Poor
Provided less than 3 recommendation or most of the recommendations were not realistic and/or thoughtful
Mark out of 4
/4
Mark With Weighting
/20
Document Presentation
Excellent
The document was presented in a professional and impressive manner and all components were included
Good
The document was presented in a binder and all components were included
Fair
The report was complete but not presented in a particularly professional manner. All components that were required were handed in
Poor
Little or no effort went into the display and presentation of the report and/or there were some missing components that were required
Mark out of 4
/4
Mark With Weighting
/10
Total
Excellent
Good
Fair
Poor
Mark out of 4
Mark With Weighting
/100
Grammar, Spelling, and Syntax
Excellent
There are no errors in grammar, spelling, or syntax.
Good
There are 2-3 errors in grammar, spelling, or syntax.
Fair
There are 4-5 errors in grammar, spelling, or syntax.
Poor
There are 6 or more errors in grammar, spelling, or syntax.
Mark out of 4
Mark With Weighting
minus
Keywords:
Customer Service Audit Report
Subjects:
Business
Social Sciences
Types:
Project
Presentation
Assignment
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