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iRubric: ATA 336 Operations Manual Rubric

iRubric: ATA 336 Operations Manual Rubric

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ATA 336 Operations Manual Rubric Tech Manual Rubric This is a rubric for grading a GASB Oerations manual Rubric Code: R684CW By R2Njulie Ready to use Public Rubric Subject: Business Type: Project Grade Levels: Undergraduate

Category
	UNACCEPTABLE 0 pts	FAIR 3 pts	GOOD 4 pts	OUTSTANDING 5 pts	TOTAL POINTS (N/A)
Content 10 pts Required content: 1. Table Of Contents 2. Section 1 Business Details 3. Section 2 Organization Structure 4. Section 3 Front Desk Procedures 5. Section 4 Description Of Services Offered 6. Section 5 Procedures for Service Operation 7. Section 6 Emergency Procedures	UNACCEPTABLE Manual does not include any of the required content.	FAIR Manual includes 1-3 sections of the required content. Content is vague or information not well developed.	GOOD Manual includes 4-6 sections of the required content. Content is generally well developed	OUTSTANDING Manual includes all of the sections of the required content. Content is well developed and thoroughly explained	TOTAL POINTS
Business Details 5 pts Includes: 1. Business Name 2. Location 3. Hours of Operation 4. Legal Form 5. Principals 6. Insurance Coverage 7. Contact Information	UNACCEPTABLE Business Detail Section does not include any of the required data.	FAIR Business Detail Section includes 1-3 areas of the required data.	GOOD Business Detail Section includes 4-6 areas of the required data.	OUTSTANDING Business Detail Section includes all areas of the required data.	TOTAL POINTS
Organizational Structure 10 pts Includes: 1. Management Structure 2. Organizational chart 3. Staff Job Duty Descriptions	UNACCEPTABLE Organizational Structure section does not contain any of the required data.	FAIR Organizational Structure section contains 1 area of the required data. No organizational chart included. Duties are listed as one word descriptions	GOOD Organizational Structure section contains 2 areas of the required data. Organizational Chart included but confusing / does not match word description. Duties are listed as one word descriptions	OUTSTANDING Organizational Structure section contains all areas of the required data. Organizational Chart included. Matches word description. Duties are well described	TOTAL POINTS
Front Desk Procedures 15 pts Procedures based on Appendix in textbook.	UNACCEPTABLE Front Desk Procedures do not contain any of the major sections listed in the Front Desk Procedures in the textbook Appendix.	FAIR Front Desk Procedures appear to be full / partial cut and paste of Front Desk Procedures in textbook appendix. Little / no attempt made to tailor procedures to specific GASB	GOOD Front Desk Procedures from textbook Appendix modified, however procedures were mostly generic and lacked specific information.	OUTSTANDING Front Desk Procedures from textbook Appendix modified. Procedures adapted to specific GASB. All procedures were specific and and well thought out.	TOTAL POINTS
Description of Services Offered 10 pts Full listing of GASB service offerings contained in the business plan.	UNACCEPTABLE Description of Services does not contain any services listed in Biz Plan.	FAIR Description of Services contains only listing of services listed in Biz Plan. No description is provided.	GOOD Description of Services contains listing and description of services listed in Biz Plan.	OUTSTANDING Description of Services contains listing and description of services listed in Biz Plan. Descriptions are thorough and specific.	TOTAL POINTS
Procedure for Service Offered 15 pts One Service procedure chosen from section 4. Service Operation described using applicable areas of AC 150/5190A and or NATA Preparation Guide for chosen service	UNACCEPTABLE Procedure for Service Operation does not include any of the required information or is not one of the services listed in Section 4.	FAIR Procedure for Service Operation includes cursory outline of the required information.	GOOD Procedure for Service Operation includes most of the required information. Information is generic in nature.	OUTSTANDING Procedure for Service Operation includes all of the required information. Information is extensive and specific.	TOTAL POINTS
Emergency Procedures 15 pts Required Content: 1. General Emergency Procedure Checklist 2. Specific Emeregcny Procedures Checklist for chosen operation from Section 5 3. Emergency Contact Information	UNACCEPTABLE Emergency Procedures Checklist Section does not include any of the required information.	FAIR Emergency Procedures Checklist Section includes only 1 area of of the required information. Checklist does not match chosen service area from Section 5	GOOD Emergency Procedures Checklist Section includes 2 areas of the required information. Checklist is in paragraph form. Section 6 does not stand alone.	OUTSTANDING Emergency Procedures Checklist Section includes all three areas of the required information Checklist format. Section 6 stands on its own.	TOTAL POINTS
Grammar/Spelling/Proofreading 10 pts	UNACCEPTABLE More than 5 errors are noted.	FAIR No more than 5 errors are evident after proofreading.	GOOD No more than 2 errors are evident after proofreading.	OUTSTANDING No errors are evident after proofreading.	TOTAL POINTS
Readability 5 pts	UNACCEPTABLE Text fonts and sizes make the manual difficult to read; distracting and unattractive formatting with poor spacing choices.	FAIR Text fonts and sizes may cause distraction; unattractive formatting with inconsistent spacing.	GOOD Text fonts and sizes are readable; attractive formatting with appropriate spacing.	OUTSTANDING Text fonts and sizes are well chosen; exceptionally attractive formatting with appropriate and consistent spacing.	TOTAL POINTS
Organization 5 pts	UNACCEPTABLE Layout is confusing; written communication is limited. Layout is very noticeably off.	FAIR Layout is haphazard; written communication is functional but not fully developed. Layout is noticeably off.	GOOD Layout is organized; written communication is effective. Layout is very close to correct.	OUTSTANDING Layout is logical and appealing; written communication is focused and interesting. Layout is set up correctly.	TOTAL POINTS

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