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iRubric: Legal Office Procedures - Calls rubric
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Legal Office Procedures - Calls
Legal Office Procedures - Calls
Rubric for evaluating student telephone skills and professionalism, as well as ability to record accurate/informative messages.
Rubric Code:
N8C936
By
kveberle
Ready to use
Public Rubric
Subject:
Law
Type:
Presentation
Grade Levels:
Undergraduate
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Legal Office Procedures-Calls
Excellent
10 pts
Good
7 pts
Fair
5 pts
Poor
3 pts
Telephone Greeting
Excellent
Greeting contains a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Good
Greeting contains at least three of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Fair
Greeting contains at least two of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Poor
Greeting contains at least one of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Professionalism
Excellent
Student sounds professional and inviting. Student uses a clear voice and correct precise pronunciation of terms so that the caller understands student's instructions.
Good
Student's voice is clear. Student pronouces most words accurately. Student is at ease with answering questions or relaying information, but not enthusiastically.
Fair
Student's voice is low. Student incorrectly pronounces terms. Student has difficulty answering basic questions or relaying information
Poor
Student mumbles, incorrectly pronouces terms, does not provide clear answers/information.
Message
Excellent
Student provides an informative detailed message. Student repeats vital information back to client, such as spelling of name and contact number
Good
Student provides the essence of the message. Student repeats vital information back to client.
Fair
Student either provides essence of message or repeats vital information back to client.
Poor
Student does not grasp the message; or provide accurate contact information.
Subjects:
Law
Types:
Presentation
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