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iRubric: Legal Office Procedures - Calls rubric

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Legal Office Procedures - Calls Legal Office Procedures - Calls Rubric for evaluating student telephone skills and professionalism, as well as ability to record accurate/informative messages. Rubric Code: N8C936 By kveberle Ready to use Public Rubric Subject: Law Type: Presentation Grade Levels: Undergraduate

Legal Office Procedures-Calls
	Excellent 10 pts	Good 7 pts	Fair 5 pts	Poor 3 pts
Telephone Greeting	Excellent Greeting contains a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.	Good Greeting contains at least three of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.	Fair Greeting contains at least two of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.	Poor Greeting contains at least one of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Professionalism	Excellent Student sounds professional and inviting. Student uses a clear voice and correct precise pronunciation of terms so that the caller understands student's instructions.	Good Student's voice is clear. Student pronouces most words accurately. Student is at ease with answering questions or relaying information, but not enthusiastically.	Fair Student's voice is low. Student incorrectly pronounces terms. Student has difficulty answering basic questions or relaying information	Poor Student mumbles, incorrectly pronouces terms, does not provide clear answers/information.
Message	Excellent Student provides an informative detailed message. Student repeats vital information back to client, such as spelling of name and contact number	Good Student provides the essence of the message. Student repeats vital information back to client.	Fair Student either provides essence of message or repeats vital information back to client.	Poor Student does not grasp the message; or provide accurate contact information.