iRubric: Consumer Complaint Letter rubric

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Consumer Complaint Letter Business letter LETTER OF COMPLAINT REGARDING PRODUCT OR SERVICE Rubric Code: L6WXB6 By starzoey Ready to use Public Rubric Subject: Social Sciences Type: Project Grade Levels: 6-8

Business letter
	4- Outstanding 25 pts	3- Good 20 pts	2- Fair 15 pts	1- Poor 10 pts
Format	4- Outstanding All components of the Consumer Complaint letter are present and in the correct place.	3- Good One to two components of the Consumer Complaint letter are missing and /or formatted incorrectly.	2- Fair Three to four components of the Consumer Complaint letter are missing and/or formatted incorrectly.	1- Poor More than four components of the Consumer Complaint letter are missing and/ or formatted incorrectly.
Tone (Word Choice)	4- Outstanding Tone is professional, polite, respectful, and firm.	3- Good Tone is mostly professional but may not be firm or professional in some areas.	2- Fair Tone is too conversational or casual in several places.	1- Poor Tone is casual and conversational throughout the letter.
Organization	4- Outstanding Ideas are expressed clearly throughout the letter	3- Good Ideas are expressed in a fairly clear manner, but there may be confusion in some areas.	2- Fair Ideas are somewhat organized, but it takes more than one reading to determine the letter's purpose.	1- Poor The letter seems to be a collection of unrelated sentences. It is difficult to determine the letter's purpose.
Grammar, Punctuation and Spelling	4- Outstanding The writer makes no errors in capitalization, punctuation, or spelling.	3- Good The writer makes 1-2 errors in capitalization, punctuation, or spelling.	2- Fair The writer makes 3-4 errors in capitalization, punctuation, or spelling.	1- Poor The writer makes 5 or more errors in capitalization, punctuation, or spelling.