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iRubric: Consumer Complaint Letter rubric
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Consumer Complaint Letter
Business letter
LETTER OF COMPLAINT REGARDING PRODUCT OR SERVICE
Rubric Code:
L6WXB6
By
starzoey
Ready to use
Public Rubric
Subject:
Social Sciences
Type:
Project
Grade Levels:
6-8
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Business letter
4- Outstanding
25 pts
3- Good
20 pts
2- Fair
15 pts
1- Poor
10 pts
Format
4- Outstanding
All components of the Consumer Complaint letter are present and in the correct place.
3- Good
One to two components of the Consumer Complaint letter are missing and /or formatted incorrectly.
2- Fair
Three to four components of the Consumer Complaint letter are missing and/or formatted incorrectly.
1- Poor
More than four components of the Consumer Complaint letter are missing and/ or formatted incorrectly.
Tone (Word Choice)
4- Outstanding
Tone is professional, polite, respectful, and firm.
3- Good
Tone is mostly professional but may not be firm or professional in some areas.
2- Fair
Tone is too conversational or casual in several places.
1- Poor
Tone is casual and conversational throughout the letter.
Organization
4- Outstanding
Ideas are expressed clearly throughout the letter
3- Good
Ideas are expressed in a fairly clear manner, but there may be confusion in some areas.
2- Fair
Ideas are somewhat organized, but it takes more than one reading to determine the letter's purpose.
1- Poor
The letter seems to be a collection of unrelated sentences. It is difficult to determine the letter's purpose.
Grammar, Punctuation and Spelling
4- Outstanding
The writer makes no errors in capitalization, punctuation, or spelling.
3- Good
The writer makes 1-2 errors in capitalization, punctuation, or spelling.
2- Fair
The writer makes 3-4 errors in capitalization, punctuation, or spelling.
1- Poor
The writer makes 5 or more errors in capitalization, punctuation, or spelling.
Subjects:
English
Social Sciences
Types:
Project
Writing
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