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iRubric: Customer Service Assessment rubric
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Customer Service Assessment
Peer Online Discussion Rubric
Rubric Code:
L5A77B
By
jdibenedetto
Ready to use
Public Rubric
Subject:
Vocational
Type:
Assessment
Grade Levels:
9-12, Graduate
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Assessment Collaboration Rubri
Fair-C
1 pts
Good-B
2 pts
Excellent-A
3 pts
Participation
Fair-C
Student participated but was rarely on task.
Good-B
Student participated most of the time and was on task most of the time.
Excellent-A
Student participated fully and was always on task.
Leadership
Fair-C
Student usually allowed others to assumed leadership or often dominated the group.
Good-B
Student sometimes assumed leadership in an appropriate way.
Excellent-A
Student assumed leadership in an appropriate way when necessary by helping the group stay on track, encouraging group participation, and
having a positive attitude.
Responding
Fair-C
Student sometimes responded to others' ideas.
Good-B
Student usually responded to others' ideas.
Excellent-A
Student responded carefully to others' ideas.
Cooperation
Fair-C
Student member sometimes treated others disrespectfully or did not share the workload fairly.
Good-B
Student member usually treated others respectfully and shared the workload fairly.
Excellent-A
Student member treated others resptectfully and shared the workload fairly.
Subjects:
Vocational
Types:
Assessment
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