60 pts
80 pts
100 pts
HOW WAS THE WORDS THAT THE STUDENTS USE? DID THEY HAVE POSITIVE FEED BACK?
DID THEY LOOK THEM IN THE EYE?
DID THEY PARTICIPATE? DID THEY TAKE IT SERIOUSLY? DID THEY MAKE THE CLIENT FEEL HEARD?
DID THEY TRY TO FIX WHAT THEY DID WRONG? DID THEY TRY A DIFFERENT WAY?
UNDERSTANDING THE TASK