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iRubric: Legal Office Procedures - Calls rubric

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Legal Office Procedures - Calls 
Rubric for evaluating student telephone skills and professionalism, as well as ability to record accurate/informative messages.
Rubric Code: L3B2A6
Ready to use
Public Rubric
Subject: Law  
Type: Presentation  
Grade Levels: Undergraduate

Powered by iRubric Legal Office Procedures-Calls
  Excellent

10 pts

Good

7 pts

Fair

5 pts

Poor

3 pts

Telephone Greeting

Excellent

Greeting contains a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Good

Greeting contains at least three of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Fair

Greeting contains at least two of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Poor

Greeting contains at least one of the following: a polite statement, name of firm, name of person answering the phone and a question demonstrating a willingness to assist.
Professionalism

Excellent

Student sounds professional and inviting. Student uses a clear voice and correct precise pronunciation of terms so that the caller understands student's instructions.
Good

Student's voice is clear. Student pronouces most words accurately. Student is at ease with answering questions or relaying information, but not enthusiastically.
Fair

Student's voice is low. Student incorrectly pronounces terms. Student has difficulty answering basic questions or relaying information
Poor

Student mumbles, incorrectly pronouces terms, does not provide clear answers/information.
Message

Excellent

Student provides an informative detailed message. Student repeats vital information back to client, such as spelling of name and contact number
Good

Student provides the essence of the message. Student repeats vital information back to client.
Fair

Student either provides essence of message or repeats vital information back to client.
Poor

Student does not grasp the message; or provide accurate contact information.




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