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iRubric: Front Office Duties rubric

iRubric: Front Office Duties rubric

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Front Office Duties 
Secretary Grading Rubric
Rubric Code: E82WWX
By lakisharredmond
Draft
Public Rubric
Subject: Medical  
Type: Assessment  
Grade Levels: Undergraduate

Powered by iRubric Massage Clinic Grading Rubric
  Good

10 pts

Fair

5 pts

Needs Improvement

0 pts

Follows HIPAA Guidelines

Good

Student Safegaurds all records, avoids discussing confidential information, and respects a patient's choice not to share information.
Fair
Needs Improvement

Student disregards HIPPA Guidelines
Prepared

Good

Student comes ready to start clinic with trimmed nails, and professional appearance. Student follows Handbook dress code guidelines. Uniform appearance is clean and not wrinkled. Name tag is worn.
Fair

Student does not follow one of the Handbook dress code and appearance guidelines.
Needs Improvement

Student does follow two or more of the Handbook dress code and appearance guidelines.
Team Player

Good

Student works together as a team setting up and tearing down reception area. Student is prepared with rolling cart and patient files, and takes initiative to do tasks that help clinic run smoothly.
Fair

Student lacks in an area of setting up and or tearing down reception area. Student does not follow the secretarial checklist in an area of one area responsibilites. Comments:
Needs Improvement

Student does not equally participate in set up or tear down, and does not take initiative with things that need to be done. Student does not follow the student secretarial checklist in two or more areas of responsibility.
Comments:
Independence

Good

Student prioritizes care of patients and classmates and is able to monitor own actions and time without the supervision of the instructor.
Fair

Student needs minimal instructor guidance in clinic preparation of patient folders and maintaining the reception area.
Needs Improvement

Student needs constant supervision from the instructor to maintain a smooth running clinic.
Professional Boundaries

Good

Student addresses patients, classmates and instructor respectfully and displays a professional demeanor.
Fair
Needs Improvement

Unprofessional behavior is displayed during clinic either towards the patient, a classmate or the instructor.
Patient Folders

Good

Student sets up patient folders in a timely manner. Student prioritzes that patient folders are completed and appropriately filled out prior to the practicing massage student receiving folder.
Fair

Student makes minimal errors in completing patient folders.
Needs Improvement

Student disregards asking repeat or new patient for updates and/or having patient sign consent forms. OR Student does not turn in complete files to the practicing student. OR patient folders are not completed in a timely fashion.
Appointment

Good

Student makes appoinments for patients; follows clinic guidelines on patient requests of students and appointment times. Student writes out appointment card for patients. Student uses pencil to make appointments in the book, and writes down patient phone number.
Fair

Student makes minimal errors in appointment scheduling and guidelines.
Needs Improvement

Student disregards clinic policies and procedures for taking appointments.
Oragnizational Skills

Good

Student utilizes time efficiently, all forms readily accesible in medical record
Fair

Medical record occasionally missing forms
Needs Improvement

Medical record's neccesary forms never available
Office Skills

Good

Student is efficient use of office equiptment; (to)prepare, create, and compose letters, reports, bulletins, and other documents for the school
Fair

Student appopriately uses most all office equiptment
Needs Improvement

Student often breaks office equiptment, school documents not prepared
Secretarial performance

Good

Student professionally greets, educates and maintains clinic flow.
Fair

Instructor is reminding student of appropriate communication and friendliness shown to the patients and or clients. Student requires intructor supervision during check in and out of patients to maintain a good flow.
Needs Improvement

Students displays a poor attitude during clinic OR neglects to educate patients when needed or requested OR student does not maintain the reception area to an appropriate flow.




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