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iRubric: Customer Service Assessment rubric
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Customer Service Assessment
Yearbook Customer Service
Rubric Code:
E5A785
By
jdibenedetto
Ready to use
Public Rubric
Subject:
Vocational
Type:
Presentation
Grade Levels:
9-12
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Desktop Mode
Mobile Mode
Customer Service
Good
3 pts
Fair
2 pts
Poor
1 pts
Common Courtesy (politeness)
Good
The students uses “good morning”,
“please”, “thank you”
& “excuse me”
Doesn’t speak when
someone else is
speaking.
Shakes hands to greet
another person
without prompting.
Fair
The student uses “good morning”,
“please”, “thank
you” & “excuse me”
Doesn’t speak when
someone else is
speaking.
Shakes hands to
greet another person
with prompting.
Poor
The student does not use “good morning”,
“please”, “thank you”
& “excuse me”
Speaks when
someone else is
speaking.
Does not shake hands to greet
another person
even with prompting.
Social Etiquette (Social Manners)
Good
Introduced him/herself
and shake hands with
the person
Engage others in
conversation
Speaks at an
appropriate volume
Fair
Introduced
him/herself and
shake hands with the
person
Engage others in
conversation
Speaks at an
inappropriate
volume
Poor
Doesn't introduce
him/herself and
shake hands with the
person
Doesn’t engage
others in
conversation
Speaks at an
inappropriate
volume
Professional Etiquette (Professiona
Good
Speaks clearly and
slowly, use
appropriate volume,
topics and language.
Is punctual, prepared,
polite and productive.
Fair
Is punctual,
prepared, polite and
productive.
Doesn’t speak
clearly and slowly,
doesn’t use
appropriate volume,
topics and language.
Poor
Is not punctual,
prepared, polite and
productive.
Doesn’t speak
clearly and slowly,
doesn’t use
appropriate volume,
topics and language.
Creativity
Good
Very creative, showed they
put extra effort in
planning. Work was neat and finished.
Fair
Creative,showed they put
effort in planning. Work was neat.
Poor
No creativity
demonstrated. Service was unfinished.
Knowledge of Service
Good
Operator took time to complete the service. Client felt confident in operator.
Fair
Operator rushed the the service. Client felt service was not complete.
Poor
Operator did not complete service. Client felt unconfortable.
Subjects:
Business
Vocational
Types:
Presentation
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