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iRubric: Front Office Duties rubric
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Front Office Duties
Front Office Duties
Rubric Code:
B82WW4
By
lakisharredmond
Draft
Public Rubric
Subject:
Medical
Type:
Assessment
Grade Levels:
Undergraduate
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Massage Clinic Grading Rubric
Good
10 pts
Fair
5 pts
Needs Improvement
0 pts
Follows HIPAA Guidelines
Good
Student Safegaurds all records, avoids discussing confidential information, and respects a patient's choice not to share information.
Fair
Needs Improvement
Student disregards HIPPA Guidelines
Prepared
Good
Student comes ready to start clinic with trimmed nails, and professional appearance. Student follows Handbook dress code guidelines. Uniform appearance is clean and not wrinkled. Name tag is worn.
Fair
Student does not follow one of the Handbook dress code and appearance guidelines.
Needs Improvement
Student does follow two or more of the Handbook dress code and appearance guidelines.
Team Player
Good
Student works together as a team setting up and tearing down reception area. Student is prepared with rolling cart and patient files, and takes initiative to do tasks that help clinic run smoothly.
Fair
Student lacks in an area of setting up and or tearing down reception area. Student does not follow the secretarial checklist in an area of one area responsibilites. Comments:
Needs Improvement
Student does not equally participate in set up or tear down, and does not take initiative with things that need to be done. Student does not follow the student secretarial checklist in two or more areas of responsibility.
Comments:
Independence
Good
Student prioritizes care of patients and classmates and is able to monitor own actions and time without the supervision of the instructor.
Fair
Student needs minimal instructor guidance in clinic preparation of patient folders and maintaining the reception area.
Needs Improvement
Student needs constant supervision from the instructor to maintain a smooth running clinic.
Professional Boundaries
Good
Student addresses patients, classmates and instructor respectfully and displays a professional demeanor.
Fair
Needs Improvement
Unprofessional behavior is displayed during clinic either towards the patient, a classmate or the instructor.
Patient Folders
Good
Student sets up patient folders in a timely manner. Student prioritzes that patient folders are completed and appropriately filled out prior to the practicing massage student receiving folder.
Fair
Student makes minimal errors in completing patient folders.
Needs Improvement
Student disregards asking repeat or new patient for updates and/or having patient sign consent forms. OR Student does not turn in complete files to the practicing student. OR patient folders are not completed in a timely fashion.
Appointment
Good
Student makes appoinments for patients; follows clinic guidelines on patient requests of students and appointment times. Student writes out appointment card for patients. Student uses pencil to make appointments in the book, and writes down patient phone number.
Fair
Student makes minimal errors in appointment scheduling and guidelines.
Needs Improvement
Student disregards clinic policies and procedures for taking appointments.
Oragnizational Skills
Good
Student utilizes time efficiently, all forms readily accesible in medical record
Fair
Medical record occasionally missing forms
Needs Improvement
Medical record's neccesary forms never available
Office Skills
Good
Student is efficient use of office equiptment; (to)prepare, create, and compose letters, reports, bulletins, and other documents for the school
Fair
Student appopriately uses most all office equiptment
Needs Improvement
Student often breaks office equiptment, school documents not prepared
Secretarial performance
Good
Student professionally greets, educates and maintains clinic flow.
Fair
Instructor is reminding student of appropriate communication and friendliness shown to the patients and or clients. Student requires intructor supervision during check in and out of patients to maintain a good flow.
Needs Improvement
Students displays a poor attitude during clinic OR neglects to educate patients when needed or requested OR student does not maintain the reception area to an appropriate flow.
Subjects:
Medical
Types:
Assessment
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