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 Title      Built By 
1 rubric Customer Service Skills       popup preview  
Call center customer service representatives (and other claims representatives) should be able to recall the LAST (Listen, Acknowledge/Apologize, Solve, and Thank) customer service method and apply it to difficult customer call simulation scenarios to aid in creating a positive customer experience.

Grade levels:   Undergrad  
IMAC24
2 rubric Customer Service Skills       popup preview  
Call center customer service representatives (and other claims representatives) should be able to recall the LAST (Listen, Acknowledge/Apologize, Solve, and Thank) customer service method and apply it to difficult customer call simulation scenarios to aid in creating a positive customer experience.

Grade levels:   Undergrad  
IMAC24

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